LG Uplus creates next-generation AICC
LG Uplus creates next-generation AICC
6 April 2026 • 17:19


Author: OpenAI – Duration: 00:03:40
Engineers from OpenAI and LG Uplus collaborated to create a next-generation AICC, “Agentic AICC,” which is poised to become a new standard for enterprise AI customer service. LG Uplus plans to introduce an agent service with ultra-low latency AI customer support based on the OpenAI Realtime API, as well as a scheduling agent that can resolve issues on its own using checklist-based workflows. #LGUplus #OpenAI #AICC #AIContactCenter #AgenticAICC #LLM #AgenticCallBot






