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Deflekt.ai
Deflekt.ai
Deflekt.ai is AI-powered software that automates responses across all support channels, enabling businesses to automatically answer up to 50% of questions from customers and colleagues. It’s easy to configure and saves time, allowing teams to focus on the most important tickets. The software supports various support solutions and can be customized to match the tone of the brand. It also offers human support for more specific or personal requests. With Deflekt.ai, businesses can review conversations, improve documentation, and reduce support tickets. The software can be used across multiple channels, such as email, web chat, Slack, Teams, etc.
Main Features:
1. Automated responses: Deflekt.ai automatically answers questions from customers and colleagues across different support channels, reducing the workload of the support team.
2. Personalization: The software allows businesses to configure the text used for each project and channel, allowing for full localization and voice matching with the brand tone. The web chat widget can also be customized with brand colors.
3. Evasion of human support: In cases where AI cannot provide an answer, Deflekt.ai offers a route to human support, capturing the user’s name and email address for additional assistance.
Use case:
– Customer Support: Deflekt.ai can be used as the first line of support for customer inquiries, whether through a website chat bubble, email, or other channels. It automates responses and provides a seamless transition to human assistance when needed.
– Colleague support: The software is also effective in handling questions from colleagues, such as in Slack, Teams or by email. It provides quick responses and easy access to the human support team for further assistance.
– Improved documentation: Deflekt.ai helps companies identify areas where generative AI may have failed and improve those sections of their documentation. This leads to better documentation and fewer support tickets.
Deflekt.ai is the ideal companion to existing helpdesk solutions, providing automated responses and reducing the workload of support teams. With its personalization options, businesses can ensure a localized, on-brand experience for their customers and colleagues. The software provides an escape from human support for more complex queries and allows for review and improvement of conversations and documentation. By using Deflekt.ai, businesses can streamline their support processes and improve customer and colleague satisfaction.
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