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Harvey
Harvey
Hiver is Gmail-based help desk software that turns Gmail into a multi-channel help desk, allowing users to manage email, live chat, knowledge base, phone, and support WhatsApp, all in Gmail. It is a user-friendly and intuitive platform that offers 24/7 support and leverages Gmail’s AI capabilities. With Hiver, teams can provide world-class support and improve efficiency by up to 80%.
Main Features:
- Multichannel Help Desk: Hiver brings together email, live chat, knowledge base, and voice communication within Gmail, eliminating the need to switch between different tools.
- Winter for Customer Service: Manage email support, live chat, knowledge base, phone support, and WhatsApp directly from Gmail.
- Winter for Financial Operations: Collaborate on invoices, collection requests, accounting queries and more to keep the business running smoothly.
- Winter for People Operations: Provide accurate answers to employee queries regarding payroll, company policies, benefits, and more.
- Winter for ITSM: Stay on top of technical issues employees are experiencing, assign tickets based on expertise, and provide faster resolutions.
- Intuitive setup and use: Hiver is easy to setup and use, without needing to learn a new interface.
- Generative AI capabilities: By leveraging Gmail’s AI capabilities, Hiver improves daily operations.
- 24/7 Support: Hiver offers seamless onboarding and 24/7 support on all plans.
- Cost-effective: Pay only for the features you need, with no hidden costs or additional fees for training or support.
Hiver is powerful, easy-to-use Gmail-based helpdesk software that streamlines communication channels and improves team efficiency. With its intuitive setup, generative AI capabilities, and 24/7 support, Hiver is trusted by more than 1,500 businesses worldwide. By transforming Gmail into a multi-channel help desk, Hiver enables teams to provide world-class support and improve productivity by up to 80%. Sign up for a 7-day free trial and experience the benefits of Hiver for yourself.
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